FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

When will my order be shipped and delivered?

We ship via USPS First Class Mail within the US. All orders include delivery confirmation and insurance for orders over $20.

All items are shipped 48-72 hours after payment is received/cleared.

For expedited shipping costs, please contact us before purchasing.

Do you accept returns/exchanges?

We make every effort to make your experience with Hello Again Vintage an awesome one! We accept refunds/exchanges on a case by case basis. If we made a mistake, please email us and let’s work it out!

How do I contact you?

If you have any questions regarding the online shop or other merchandise available, you can simply click the 'contact' tab (located on the right) and fill out the form.

Or

Hello Again Vintage
PO Box 17136
Jersey City, New Jersey 07307

Phone: (917) 267-9708

Email: mail@helloagainvintage.com

Additional Information

We professionally dry clean & repair all our items as much as possible so we rarely sell anything in Fair/Poor Condition. All major flaws are mentioned in the items description. Keep in mind, vintage means pre-loved, so a little bit of wear is normal. Once in a while we might miss small flaws like minor loose seams or very faint stains. After all, we’re human & sometimes flaws can hide in folds.

VINTAGE CONDITION RATING SCALE
* Excellent - Faultless, seldom worn or not at all, and has not been altered.
* Very Good - No visible faults, perhaps slight wear.
* Good - Very minor stains, snags, or slight tears that may not be noticeable.
* Fair/Poor - Visible wear or numerous flaws. Possibly repairable or wearable.

GARMENT MEASUREMENTS
The garment’s label size is provided in the description, but we also list the exact measurements because sizing has changed over the years and vintage sizes can be unreliable.

All garments are measured lying flat.

* BUST/CHEST is measured from armpit to armpit then the measurement is doubled. * WAIST is measured across the natural waste then the measurement is doubled. * HIPS are measured from the fullest part of the garment then the measurement is doubled. * SHOULDERS are measured from one shoulder seam across to the other shoulder seam. * SLEEVES are measured from the shoulder seam to cuff. Garments without a shoulder seam are measured from the inseam (armpit to cuff). * LENGTH of tops/dresses are measured from the shoulder seam to hem. For pants/skirts, it’s measured from top hem to bottom hem. * INSEAM is measured from the crotch to hem.